Ad-supported (free) episodes:
If you can’t get an episode to play, it’s likely related to the podcast player or app you’re listening on.

In almost every case, the most common solution is to unsubscribe from the podcast, and then resubscribe.

If that does not work, try the podcast player on the page for the episode you’re trying to listen to.

Premium (Ad-Free) Episodes:
Please see the next section below.

We’ve chosen to host our premium feeds with established tech companies who have dedicated customer support for technical, payment, and other issues.

You’ll receive the best and fastest service by directly contacting the platform you signed up for - we’ve included links below to make it easier. Thanks so much for understanding!

(Hint: If you can’t remember what platform you signed up for, it’s probably Supercast)

Technical, payment, or other issues:
- Amazon Music Support
- Apple Podcasts Support
- Patreon Support
- Supercast Support

Cancelling your Premium Feed access or paid subscription:
It’s easy to cancel in the same way that you originally subscribed.

- Amazon Music (Prime) - access to the CTC Premium Feed is included as part of your Prime Membership
- Apple Podcasts - how to cancel
- Patreon - how to cancel
- Supercast - how to cancel

Advertising / sponsorships on the podcast:
Canadian True Crime provides advertising and sponsorship opportunities during podcast episodes.

If you are interested in advertising or sponsoring the podcast, please email Heather Gordon, Managing Director, Acast Canada.

For any other business enquiries, please email us.
If it’s a good fit, we’ll get back to you!

In the interests of saving time, please note we are unable to help with:

- Publicity interviews with authors, directors, producers, podcasters, etc

- Paid social media campaigns

- Paid articles or guest blog posts

- Affiliate or link-sharing programs

Please submit via this short case submission form.

Please use the form below!

And stay tuned for the Case Updates and Feedback episodes released each year where we respond to the most common feedback.